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Please take note of the following if you are planning to visit Hampstead Health.
Patients whoHAVE SYMPTOMS OF COVIDas listed below are able to have a face to face appointment but you MUST wear a mask.
Covid symptoms
- Fever (a temperature of 37.5 or higher) or chills
- Cough
- Tiredness
- Loss of taste or smell
- Sore throat
- Runny or blocked nose
- Shortness of breath
- Nausea, vomiting or diarrhoea
- Headache
- Muscle or joint pain
- Loss of appetite
Book an Appointment online
Doctors Working From Hampstead Health Family Practice
 Dr Jose Estevez Dr Estevez graduated from Medical School in 1987. Originally from Cuba, he migrated to Australia more than 10 years ago. He has a vast experience and training in Paediatrics and Neonatology. Disclaimer: Dr Estevez is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Estevez's ABN is 22 707 449 393. |  Dr Annie Kwan Dr. Kwan obtained her Bachelor of Medicine and Bachelor of surgery (MBBS) in year 2000 from The University of Sydney. She is also a Fellow of the Royal Australasian College of General Practitioners. Dr. Kwan has an interest in all areas of General Practice including Women's Health and management of Chronic Diseases. She is fluent in English and Cantonese. Dr Kwan is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Kwan's ABN is 19 701 453 182. |  Dr Amna Dr Amna has completed her Fellowship in General Practice. She specialises in all aspects of women's health and family planning. Dr Amna also has extensive experience in paediatrics, travel medicine, mental health, minor surgical procedures, Implanon insertion and removal. Dr Amna is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Amna's ABN is 84 683 391 608. |
 Dr Nazeer Ibralebbe Dr Nazeer has been serving the community for 16 years in both general practice and emergency departments. He holds MBBS and FRACGP. His special interests are Paediatrics, Chronic Disease Management (CDM), especially Diabetes, Hypertension and asthma, Geriatrics and skin cancer medicine. He is fluent in English, Tamil and Sinhalese. Dr Ibralebbe is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Ibralebbe's ABN is 85 036 234 336. |  Dr Lawrence Williams Dr Williams has been in general practice since 1976. Interest is in Geriatrics, Paediatric, Dermatology, and General Medicine. He does home, and aged care visits. Having served in the RAAMC until this year he understands serving and ex servicemen’s issues. He’s married with four adult children and his interests include Photography, Carpentry, Travel, Music. He’s a parishioner with the UCA, interested in politics and a member of an antique and historical society. Dr Williams is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Williams's ABN is 35 568 565 491. |  Dr. Manoj George Dr. George has been a doctor for the last 24 years and was the Medical Director of the Flinders and Far North Division of General Practice. He has special interest in Internal medicine, management of Heart Disease, Diabetes, Emphysema, Asthma and various other aspects of General Practice. He has been a mentor to Medical students, Registrars and International Medical Graduates. Dr George is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr George's ABN is 39 119 635 326. |
 Dr Sanjeev Joshi Dr Joshi received his MBBS (1990-1995)from GMC, Amritsar (India) & completed post-graduation in General Surgery in 2000 from the same institution. He has worked extensively as a GP/Surgeon in India for 10 years before moving to Australia in 2011. After working in Mount Gambia hospital, he then moved into full time GP work in Ballarat. Dr Joshi finished his Fellowship in General Practice in 2018. His main areas of interest include Chronic Disease Management, Mens and Womens health, travel medicine, skin cancer checks, minor procedural works including Implanon insertion & removal. He is currently undertaking a course in Skin Cancer Medicine and Surgery. Dr Joshi is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Joshi's ABN is 58 612 483 146. |  Dr Anuradha Gupta Dr Anuradha Gupta is a fellow of the Royal Australian College of Practitioners. She graduated medical school in 1990 and has been working as a General Practitioner for the last 25years. Dr Gupta has an extensive experience in womens’ health, chronic disease management especially diabetes, hypertension, asthma, COPD, mental health and child health, Implanon insertions, preventative medicine and travel advice. She speaks English, Hindi and Punjabi. Dr Gupta is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Gupta's ABN is 86 795 852 606. |  Dr Ross Ambler Dr Ambler has been a General Practitioner for nearly 30 years in Adelaide. He has gained extensive experience in chronic disease management including high blood pressure, high cholesterol, asthma, COPD, ear nose and throat problems, musculoskeletal problems, men's health and preventative health. He is approachable by all patients including teenagers and LGBTIQ people. He has worked in all the major public hospitals in Adelaide and undertaken further study in skin diseases and arthritis at The Queen Elizabeth Hospital. Dr Ambler is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Ambler's ABN is 23 106 655 652. |
 Dr Abaidullah Siddiqi Dr Siddiqi is MBBS and Fellow of Royal Australian College of General Practitioners. He also holds a "Certificate in Sexual and Reproductive Health" from Sexual Health and Family Planning Association of Australia. He has recently relocated from regional South Australia to Adelaide. Dr Siddiqi has been practicing medicine for 16 years including working in Australia for over 6 years. His special interests are Chronic Disease Management especially Diabetes Mellitus, Hypertension, Chronic Kidney disease, Heart Disease, Asthma, COPD, mental health and Indigenous health. He has experience in minor surgical procedures like suturing, minor lumps and bumps, skin lesions, Implanon insertion and removals. He has been a mentor and medical educator for Australian Medical students. He is also a certified GP registrar supervisor with AOGP. Dr Siddiqi is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Siddiqi's ABN is 41 592 035 284. |  Dr Hsin-Pei Lin (Ellen) Dr. Lin graduated from medical school in 2011 and completed her Fellowship with the Royal Australian College of General Practitioners in 2020. Dr. Lin enjoys all aspects of general practice and has experiences working in both rural and urban Australia, including remote Aboriginal communities. Her special interests are child’s health, women’s health, sexual & reproductive medicine, chronic disease management, travel medicine, palliative medicine and Aboriginal health. Dr. Lin is accredited to do pregnancy shared care and Implanon insertion & removal. She is fluent in English and Mandarin. Dr Lin is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Lin's ABN is 76 618 845 458. |  Dr Vladimir Ulanov Dr Ulanov graduated from medical school in 1994. He is a Fellow of Royal Australian College of General Practitioners. He also obtained Certificate in Primary Care Skin Cancer Medicine from The University of Queensland and Advanced Certificate of Skin Cancer Medicine from Bond University. Dr Ulanov has special interest in the management of chronic diseases (diabetes, obesity, hypertension, heart and respiratory diseases), preventative medicine, children’s health, skin cancer, minor surgical procedures including Ingrown toenail surgery. Dr Ulanov is fluent in English and Russian. Dr Ulanov is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Ulanov's ABN is 35 673 963 825. |
 Dr Mahesh Chhanabhai Dr Chhanabhai has been practicing medicine for the past 35 years. 21 of those years were spent as a General Practitioner in Zimbabwe before his move to South Australia in 2003. He is a member of the AMA and RACGP, and has vast experience in all areas of General Practice, with particular interest in internal medicine,skin diseases, and elderly care. Dr Chhanabhai is fluent in English and can understand Gujarati. Dr Chhanabhai is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Chhanabai's ABN is 13 107 405 381. |  Dr Pamela Duffield Dr Pam Duffield graduated from Adelaide University in 1974 After working at the Queen Elizabeth Hospital she and her husband worked in Queensland at the Mt Isa base hospital then moved back to South Australia and worked in General Practice for 4 years at Wallaroo and then for 5 years at Karoonda in the Murray Mallee, since then working at General Practices at Ingle Farm and Walkley Heights. Pam is interested in all aspects of general practice. Pam enjoys spending time with her husband and adult family and enjoys outdoor activities. Dr Duffield is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Duffield's ABN is 47 083 151 704. |  Dr Harsha Wickramanayake (Wicky) Dr Harsha Wickramanayake graduated from the Colombo Medical Faculty in Sri Lanka in 1998. After completing his surgical and general practice training in the United Kingdom, he worked as a GP in Kent & London, before moving to Adelaide in 2013. Dr. Wicky is interested in all aspects of General Practice and has a special interest in chronic disease management (diabetes, asthma hypertension etc), paediatrics, skin checks & skin lesions, mental health and minor surgeries. Dr Wicky is fluent in Sinhalese and English. Dr Wickramanayake is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Wickramanayake's ABN is 77 166 790 905. |
 Dr David Duffield Dr David Duffield graduated from Adelaide University in 1973. He worked initially in rural areas for 10 years with his wife. Later, they opened their own practice at Ingle Farm and then moved on to Walkley Heights for many years before coming to work at Hampstead Health. Dr Duffield is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Duffield's ABN is 48 083 151 704. |  Dr Huma Aziz Dr Huma Aziz has returned to Hampstead Health after completion of her education & training in General Practice. She is now Fellow of Royal Australian College of General Practitioners (FRACGP). Huma completed her medical degree in 2002 from Pakistan, and also completed her Masters of Public Health (MPH) from the University of Melbourne in 2008. She has experience in General Practice in Pakistan and Australia. Huma’s approach is to listen, discuss, inform and involve her patients in making decisions about their care. She enjoys the diversity of General Practice. Huma has an interest in all areas of General Practice, but particularly special interest in chronic disease management, women’s health, children’s health, mental health, preventive health as well as clinical research. In addition to English, she is fluent in Urdu and Punjabi. Dr Aziz is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Aziz's ABN is 41 592 035 284. |  Dr Ashutosh Gupta Dr Ashutosh Gupta graduated Medical school in 1990 and has more than 25 years of experience in General Practice. He is a fellow of Royal Australian College of General Practitioners. His interests include Acute and Chronic disease management eg Diabetes, high blood pressure, cholesterol, heart disease, Asthma/COPD, kidney diseases, Men and Women health/sexual health, Mental health issues, Paediatric issues, Work place injuries with special interest in bone and joint problems including fractures, arthritis etc, Skin procedures including removal of skin lesions, Intra articular (steroid) injection in joints, Implanon insertion and removal, Minor surgical procedures including cyst excision. |
 Dr Roopali Verma Dr Verma has extensive overseas and Australian medical experience which includes working in many countryside and city GP surgeries. She has also worked in QEH, Modbury and LMH hospitals. Dr Verma is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Verma's ABN is 51 625 606 751. |  Dr Stefan Wajs Dr Stefan Wajs completed his Medical Doctorate at Flinders University in 2014, having previously completed his Bachelor of Health Sciences (Paramedics). He has worked for the SA Ambulance Service as a Paramedic for 6 years before commencing his career in Medicine. Dr Wajs is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Wajs's ABN is 16 036 820 137. |  Dr Wystan Issah Dr Issah graduated from Medical School in 1981 and has been practicing and serving the South Australian community for 16 years. He became a Fellow of the Royal Australian College of General Practitioners (FRACGP) in 2000, and also holds a Masters degree in community health with a special interest in occupational health. Dr Issah also has additional post graduate qualifications in children's health, obstetrics, tropical medicine and hygiene. He was General practice tutor for 5th year medical students at the University of Adelaide, and has special interests in child and maternal health, chronic disease, care of elderly, emergency medicine, travel medicine. Dr Issah is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Issah's ABN is 58 633 021 625. |
 Dr Shen-Wen Cheng Dr Cheng was born in Taichung, Taiwan, in 1980 and came to Australia 2000. He completed his medical degree at the University of Adelaide in 2007. His internship was undertaken at the RAH and his residency at the QEH. During his resident medical officer year he completed a research paper on using CT technology in predicting stroke and presented this at the Royal Australian & NZ College of Radiologists annual scientific meeting in 2009. He has also done training in radiology at the Royal Hobart Hospital for a couple of years. Dr Cheng is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Cheng's ABN is 50 796 329 016. |  Dr Feroza Qazi MBBS, FRACGP Dr Qazi graduated from University of Peshawar in Pakistan in 1995 and completed her internship in Khyber Hospital Peshawar Pakistan in 1996. She worked as a GP in Pakistan before moving to Australia in 2005. Feroza completed her Australian Medical Council exams in 2009 before entering into General practice and completed her fellowship in 2013. She initially worked for 4 years at Logan hospital in QLD in the Emergency department and as a GP in Underwood and Mt Gravatt in Qld until she moved with her family to Port Augusta in 2012 working in general practice and emergency at the Port Augusta Hospital before moving to work at Hampstead Health Family Practice. Feroza is married with 3 children. Feroza’s special interests are ENT, chronic disease management, paediatrics, women health, Dermatology, and minor surgical procedures like biopsies, skin excisions, Implanon insertions and removals. Feroza has been involved in continuation of professional development by attending workshops and various medical talks on a regular basis. Feroza enjoys her time with family and friends. She loves travelling and learning about different cultures and keeping fit. Dr Qazi is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Qazi's ABN is 69 308 223 414. |  Dr Jenn Thong Wong Dr Wong graduated from the University of Auckland, New Zealand and gained a Fellowship of the Royal Australian College of General Practitioners. Dr Wong is interested in all areas of general practice. Dr Wong speaks English and Mandarin. Dr Wong is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Wong's ABN is 29946708424. |
 Sugirtha "Sugi" Seela Raj Dr Sugirtha has over 15 years of experience in clinical practice. She completed her MBBS in 2004, with honors and has worked in various hospitals and clinics in her home country of Malaysia. Before moving to Adelaide, she worked in Singapore from 2013-2017. Dr Raj is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Raj's ABN is 98 731 429 590. |  Dr Nawzad Rasheed Dr Rasheed obtained his medical degree in 1989, and migrated to Australia from Iraq in 1996. He passed all exams from the Australian Medical Council, and obtained his FRACGP in 2003. Dr Rasheed has worked as a GP as well as the Resident Medical Officer at The Royal Adelaide Hospital. Dr Rasheed's interests include chronic disease management (diabetes, asthma hypertension etc), Dr Rasheed is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of his own conduct at this facility. Dr Rasheed's ABN is 85 456 372 248. |  Dr Niru Joshi Dr Joshi is a diligent, empathetic and compassionate General practitioner with a vast experience of 18 years with 9 years in Australia. She graduated in 1999 in India and migrated to Australia 10 years ago. She completed her fellowship with RACGP in 2012. Dr Joshi has post graduate training and experience in Obstetrics and Gynaecology from overseas and also received her Diploma through the Royal Australian College of Obstetrics and Gynaecology in 2014. Dr Joshi is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Joshi's ABN is 58 612 483 146. |
 Dr M Singh Dr Singh is a locally trained doctor from the Australasian College of Emergency Medicine (ACEM) and Royal Australian College of General Practitioners (RACGP) Australia. Dr Singh has extensively served at the Royal Darwin Hospital, St Vincent’s Hospital, Monash Medical Centre, Flinders Medical Centre, Lyell McEwin Hospital, Modbury Hospital, St Andrews Hospital and Ashford Emergency Services. She also actively services regional communities and hospitals in Goolwa, Virginia, Two Wells, Port Pirie, Wallaroo, Maitland, Gawler and Balaklava Hospital Emergency Services as a RACGP Fellow with Extended Emergency Skills. Dr Singh has broad experience and skills in handling Ophthalmology (Eye), Obstetrics and Gynaecology cases, chronic disease management (diabetes, asthma hypertension etc), minor surgeries including skin checks & skin lesions, women’s health (managing period problems, Mirena removal, Implanon insertion/removal), paediatrics (working with children), elderly patients and mental health. In her spare time, Dr Singh loves to entertain family and friends with cooking multi-cuisines with cocktails. Dr Singh is fluent in English, Russian, Hindi, Punjabi and Gujarati. Dr Singh is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Singh's ABN is 71 635 440 603. |  Dr Kanwal Asad Dr. Asad has worked in General Practice for over 12 years. Dr.Asad has interest in Women,s health, Pregnancy care, Chronic Disease management,Diabetes management,Arthritis /Autoimmune diseases, Mental Health and Skin Cancer Checks. She has special interest in Skin Cancer prevention and management. She is currently undertaking training in Skin Cancer Medicine and Surgery . Dr Asad is an independent tenant practitioner at Hampstead Health Family Practice and responsible for all of her own conduct at this facility. Dr Asad's ABN is 73 275 586 005. |  Damian Ochigbo |
How To make an Appointment
To make an appointment, you can use our online booking system on this page. You can also download our booking app for your smart phone or tablet. Click on the links below to download. Appointments can also be made by calling reception on 8162 9817.
All consultations and procedures are on an appointment basis. Emergency cases – whether illness or accident will be seen as promptly as possible. Reception staff must be notified or urgency. Appointments are made at 10-15 minute intervals. Longer consultation or procedure times are available if required. Please notify the receptionist when making your appointment. If more than one family member is to be seen by the doctor, please advise the receptionist at time of booking so an additional appointment can be booked. Emergency or longer consultations could delay your appointment. For continuity of care, patients are encouraged to make appointments with the usual GP whenever available.
Please fill in this New Patient Form and bring it along to your first appointment. Alternatively, you may fill one in prior to your appointment.
HOME VISITS
We ask patients to make every effort to attend the surgery for consultations, however we will visit our regular patients at home wherever possible if their condition prevents them from coming to the surgery and if they live within a reasonable distance to the surgery.
Hampstead Health Family Practice – Open 7 days a week
Hampstead Health Family Practice is a family focused general practice which enables equal access to medical services by bulk billing all patients with a valid Medicare Card.
Our philosophy is simple – to provide the highest level of general practice care to all families and members of the community. Our committed and friendly team of doctors, nurses and administrative staff share a common passion in striving to provide the highest level of comprehensive health services to all members of the community.
While Doctors and Nurses treat emergency situations that may sometimes occur during a general appointment, the practice is NOT an emergency clinic. Hampstead Health does not have all of the necessary life saving medical equipment that hospital emergency rooms have.
If you or someone you know is in a medical emergency, or you are suspecting the situation will become an emergency, you must call TRIPLE ZERO (000) immediately.
Services
Our special focus is on families, with a wide range of services available for babies, children and the elderly. Our services include:
- Antenatal shared care
- Counselling
- Family planning
- Chronic Disease Management Nurse
- Health Assessments, Care Plans
- Immunisation clinics
- Implanon insertion & Removal
- Liquid Nitrogen ‘freezing’ therapy for sunspots and warts
- Minor on-sight procedures
- Acupuncture
- Nutrition advice
- On-site pathology (Blood tests, ECG’s)
- Spirometry: Lung test
- Stop smoking assistance
- Travel Medicine
- Workers Compensation
- Q Fever Immunisations with Dr Estevez
Opening Hours
Hampstead Health Family Practice now has extended opening hours and continue to bulk bill during these times. Opening hours are 8.30am-11pm Monday to Friday, and 8am-5pm Saturdays, and 9am-5pm Sundays.
We open some public holidays, so please keep informed via our website, Facebook Page, or in-house signage.
AFTER HOURS
For general Medical Care Outside the above hours. Please phone the Family Home Doctors 1300 695 628
New Patient Information
If you are a new patient, you are welcome to download, print and fill in our New Patient Form prior to your visit.
Changes to our billing policy
From 1st December 2022 there will be a $20 gap payment for face to face as well as telehealth consultations for patients with a Medicare card
Patients 15 years old or younger, healthcare, pension and DVA card holders, will continue to be bulk billed weekdays between 8am to 6pm Monday through to Friday. All other times the $20 gap is payable
Patients returning for test results (must be within 2 weeks and with their regular GP or the GP who requested the tests), consultations for chronic disease and mental health care plans, health assessments, home medicine reviews and flu clinics, telephone consults for Covid positive or patients awaiting PCR results will continue to be bulk billed all hours
Please note, payment for the gap fee as well as the Medicare item fee is payable up front at the time of consultation Payments are accepted by credit card, debit card or cash (surcharges apply for card payments)
*Telephone consultations must be paid prior to the appointment and will incur a surcharge which is approximately $1.37 for the transaction on top of the $20 gap fee
And also on the fee schedule:
| Face to face & video consultations – 8am to 6 pm weekdays | |||
| Consult Level (determined by your GP) | Up Front Fee (Paid on day of consultation) | Medicare Rebate | Gap Fee |
| A | $38.20 | $18.20 | $20 gap |
| B | $59.75 | $39.75 | $20 gap |
| C | $96.95 | $76.95 | $20 gap |
| D | $133.30 | $113.30 | $20 gap |
| Telephone consultations | |||
| Consult Level (determined by your GP) | Up Front Fee (Paid on day of consultation) | Medicare Rebate | Gap Fee |
| Brief consult (item 91890) | $38.20 | $18.20 | *$20 gap + online payment surcharge |
| Extended consult (item 91891) | $59.75 | $39.75 | *$20 gap + online payment surcharge |
| Afterhours consultations – From 6 pm weekdays & all day weekends and public holidays | |||
| Consult Level (determined by your GP) | Up Front Fee (Paid on day of consultation) | Medicare Rebate | Gap Fee |
| A | $50.65 | $30.65 | $20 gap |
| B | $71.80 | $51.80 | $20 gap |
| C | $108.80 | $88.80 | $20 gap |
| D | $144.50 | $124.50 | $20 gap |
| Other services or procedures that attract a gap fee | Gap Fee |
| Antenatal Share Care (5 visits from 20 weeks of pregnancy) | $50 |
| Implanon insertion and/or removal | $50 |
| Mirena insertion | $100 |
| Iron infusion | $105 |
| Skin procedures | $70 |
| Credit and debit card surcharges | |||
| Mastercard credit | 1.60% | Visa credit | 1.60% |
| Mastercard debit | 1.00% | Visa debit | 1.00% |
| Eftpos | 0.50% | Stripe | 1.75% + 30 cents |
Contact Us
Hampstead Health Doctors are located on Level 1, 237 Hampstead Rd Lightsview (formally called Northfield) SA 5085. You can call us on 8162 9817 or email reception@hampsteadhealth.com.au
Practice Staff
Hampstead Health Family Practice is supported by a committed team of nurses and administrative staff.
Nurses are available each day and evening for procedures such as immunisations, chronic disease management, pap smears, wound care, B.P checks, health assessments and more.
Our Practice Manager is Karen Bishop.
Test Results
Due to their personal nature, no results will be discussed over the phone (with exception of INR results for patients on anticoagulants). Patients are requested to make a follow up appointment with their doctor.
Patient Recalls and Reminders
We Now Send Recalls/Clinical Reminders via SMS
Why SMS?
As well as being a more environmentally-friendly alternative to traditional letters, SMS is more secure because you can only read the health message after verifying your personal information, and more reliable because messages have less chance of being lost.
What do I need to do?
When you receive an SMS, open the message and click on the secure link. You’ll be taken to a screen where you will need to verify your personal information, including your last name and date of birth. Once you have verified your identity you can read your recall health message. From here you can book your appointment for a time convenient to you.
Please note that you’ll need to be connected to the Internet, or have data on your phone, for the link to work. If your phone is connected to the internet and you still can’t access the link, please call us at 08 8162 9817.
Watch this video for further explanation and demonstration https://vimeo.com/225946657
Prescription Renewals
All patients are required to have an appointment to renew prescriptions.
Cancellation Policy
We request that you advise us a minimum of 2 hours before your scheduled appointment if you are unable to make it.
Your Rights
If you are concerned about any aspects of the service you receive at our practice, please discuss with your doctor or a reception staff member. If you have a significant complaint that you would like to raise with the practice please provide this in writing.
Feedback and complaints forms are available at reception or clicking these links:- Patient Feedback Form
Complaints form
You may also like to send your feedback or complaint by email to teamleaders@hampsteadhealth.com.au
If you need to discuss the matter outside the practice, contact
The Medical Registration Board, AMA or Health and Community Services Complaints Commissioner
PO Box 199, Rundle Mall SA 5000
Tel. (08) 8226 8666
Free Call 1800 232 007
Fax: (08) 8226 8652
Patient Information
To view our full patient information flyer, please Click Here
Patient Feedback
Confidential and anonymous questionnaires for patients are supplied intermittently. If any patient of this practice is unhappy in area of care, we would appreciate being informed directly to staff to maintain your confidentiality. Please express your concerns to your doctor or receptionist. Click here to access a Patient Feedback Form
Communication Via E-Mail Policy
Our practice will only provide limited communication via email. Only non-urgent clinical matters should be communicated via email as opposed to telephone because we may not necessarily read all emails on a daily basis. Emails should be sent to: reception@hampteadhealth.com.au
Privacy Policy
Hampstead Health Family Practice privacy policy
Current as of: 27th June 2019
Introduction
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
- names, date of birth, addresses, contact details
- medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
- Medicare number (where available) for identification and claiming purposes
- healthcare identifiers
- health fund details.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
- When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
- During the course of providing medical services, we may collect further personal information.
- We may also collect your personal information when you send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
- In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
- your guardian or responsible person
- other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
- your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
When, why and with whom do we share your personal information?
We sometimes share your personal information:
- with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
- with other healthcare providers
- when it is required or authorised by law (eg court subpoenas)
- when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
- to assist in locating a missing person
- to establish, exercise or defend an equitable claim
- for the purpose of confidential dispute resolution process
- when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
- during the course of providing medical services, through My Health Record (eg via Shared Health Summary, Event Summary).
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in person or in writing.
How do we store and protect your personal information?
Our practice stores all personal information securely in an electronic format. Personal passwords are used for all staff who have access to clinical records. Staff who may need to access your health information have signed a confidentiality agreement. Access limitations are set in accordance to the staff members role within the practice.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time, usually within 30 days. Access to your personal health record will incur a fee to cover administration costs, these costs vary depending on the size and complexity of the request. Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the practice.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to the Practice manager, Hampstead Health Family Practice, Level 1, 237 Hampstead Road, Lightsview, SA, 5085. We will then attempt to resolve it in accordance with our resolution procedure usually within 30 days.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Policy review statement
This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Any changes to our policy will be published on the practice website and made available at the practice.
MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our policy for management of your personal health information can be provided upon request. We abide by the National Privacy Principals available at www.privacy.gov.au/health/index/
Important Phone Numbers
Ambulance Emergencies 000
General Emergencies 13 25 00
Poison Information 13 11 26
After Hours Care 13 74 25
PUBLIC HOSPITAL
Modbury Hospital 8161 2000
Womens & Childrens Hospital 8161 7000
Lyell McEwin Hospital 8182 9000
Royal Adelaide Hospital 7074 0000
ADVERSE MEDICATION EVENTS LINE
When things go wrong with medicines call 1300 134 237
We listened to you and we are improving patient care
At Hampstead Health Family Practice we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:
What you told us | What we have done |
You mentioned that you are not being informed of wait times. | Reception staff will endeavour to advise you as you arrive for your appointment when your GP is running behind. Coming soon, mobile phone check in that will also give you an update on expected wait times for your appointment |
We understand these questions are annoying, particularly when you have been a regular patient of the practice however these identification questions, address and contact details must be checked for every patient as you arrive. Details such as address and contact details change frequently therefore we need to ensure we have these details correct at each visit. This information is used in any referrals we may provide to you and is also critical for any follow up of test results Additionally, there are many patients with the same or similar name so our staff need to check we have the correct patient at the time of checking in. | The implementation of our security/COVID screens has made talking to you and confirming your details for patient identification difficult. We have now installed microphones for patient’s piece of mind, this elevates them having to communication their private/confidential information loudly. These microphones allow both reception staff and patients to talk softly into the microphone which is then clearly heard by staff and our patients alike. We can also offer patients some alternatives if they are still uncomfortable giving this information verbally to reception, these alternatives include: · Driver’s Licence · A written option |
| The practice will be under-going renovations, however this has been earmarked due to COVID. Post COVID all these concerns regarding the waiting room, décor and comfort will be addressed. |