Key Facts & Policies
Renter’s spouse or domestic partner who meet the same age and driver’s license requirements of the renter are authorized drivers at no additional charge. Any additional authorized drivers must appear at time of rental and meet age and driver’s license requirements. An additional charge of $15 per day for each additional authorized driver will be added to the cost of the rental, unless other contractual conditions apply.
A spouse or domestic partner is the only permitted additional driver on a rental secured with a debit card.
Please return vehicle to 9559 Airport Blvd, San Antonio, TX 78216, consolidated rental return location for Enterprise, National and Alamo. Pull forward in the return area. Leave keys in the vehicle. Note mileage and fuel level. Proceed to escalators to return to airport terminals.
Please see the Renter Requirements policy for age requirements and youthful driver charges.
This reservation is being made with a Contract ID number (CID) assigned to a Corporate Account for use exclusively by its eligible renters. Use of this CID by individuals other than eligible renters is prohibited and may result in disciplinary action. Renters using this CID may be required to show proof of employment or authorization (such as a business card, current email with company domain, work order, etc.). Questions about acceptable proof of employment or authorization should be directed to your Travel Manager.
At this time, vehicles are not allowed to travel into Mexico until further notice due to Covid-19.
Mexico insurance is required to drive into Mexico, and must be purchased from a location on the border prior to entering Mexico. Renters must be at least 25 years old and have a credit card in their name to be eligible. Discover credit cards are not accepted. Renters must present a valid passport. Renters with a Mexican passport must also provide proof of legal U.S. residency.
The Mexico insurance price depends on the type of vehicle rented: $32.00 per day for Economy through Full Size cars and $37.00 per day for all other vehicles.
For retail rentals only secured with Extended Protection within the cost of the rental (excluding any liability protection or insurance coverage provided under a commercial contract), the following shall apply:
Extended Protection (EP) (Where available): Owner provides Renter or any AAD with third party liability protection in an amount equal to the minimum financial responsibility limits applicable to the vehicle (the Primary Protection). EP also provides additional third party liability protection, through an excess liability policy, with limits of the difference between the Primary Protection and a combined single limit of $1 million per accident for bodily injury and/or property damage to others arising out of the use or operation of the Owner rental vehicle by Renter or an AAD, subject to the terms and conditions of the policy. EP includes UM/UIM coverage for bodily injury and property damage (only where required by law for property damage) in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection), and additional coverage, through an excess liability policy, with limits for the difference between the statutory minimum underlying limits and $100,000 per accident (for rentals commencing in New York, UM/UIM limits are $100,000 per person/$300,000 per accident; for rentals commencing in Hawaii, the UM/UIM limits are $1,000,000 combined single limit) or state mandated UM/UIM limit, whichever is greater. OWNER AND RENTER REJECT ANY ADDITIONAL UM/UIM COVERAGE TO THE EXTENT PERMITTED BY LAW. EP, including UM/UIM benefits is provided only when Renter or any AAD are driving the Vehicle. No claim for UM/UIM may be made due to the negligence of the driver of the Vehicle. EP coverage is in effect only while another AAD or Renter is driving the Vehicle within the United States and Canada; coverage does not apply in Mexico. ADDITIONAL POLICY EXCLUSIONS INCLUDE: (A) BODILY INJURY OR DEATH TO RENTER, ANY AAD, OR TO THE BLOOD RELATIVES OR FAMILY OF RENTER OR AN AAD, IF SUCH RELATIVES OR FAMILY RESIDE IN THE SAME HOUSEHOLD WITH RENTER OR WITH AN AAD; (B) PROPERTY DAMAGE TO THE RENTAL VEHICLE; (C) FINES, PENALTIES, EXEMPLARY OR PUNITIVE DAMAGES; (D) BODILY INJURY, DEATH OR PROPERTY DAMAGE EXPECTED OR INTENDED FROM THE STANDPOINT OF THE INSURED; AND (E) ANY OBLIGATION FOR WHICH THE INSURED OR THE INSURED’S INSURER MAY BE HELD LIABLE UNDER ANY WORKER’S COMPENSATION, DISABILITY BENEFITS OR UNEMPLOYMENT COMPENSATION LAW OR ANY SIMILAR LAW. (F) BODILY INJURY OR PROPERTY DAMAGE EXPECTED OR INTENDED FROM THE STANDPOINT OF RENTER OR AADS. Note: Any UM/UIM benefits paid are included in the $1 million combined single limit EP coverage and in no way increase the combined single limit amount referenced above. This insurance coverage is underwritten by Ace American Insurance Company. Report SLP Claims to: Sedgwick CMS, P.O. Box 94950 Cleveland, OH 44101-4950, Phone: 1-888-515-3132 Fax: 1-216-617-2928.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- Prepay Fuel
This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.
Option 2 -We Refill
This option allows the renter to pay National at the end of the rental for gas used but not replace. Price per gallon will be higher than local fuel prices.
Option 3- You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Loss Damage Waiver (LDW) is not insurance. The purchase of LDW is optional and not required in order to rent a vehicle.
You may purchase optional LDW for an additional fee. If you purchase LDW we agree, subject to the actions that invalidate LDW listed on the rental agreement, to contractually waive your responsibility for all or part of the cost of damage to, loss or theft of, the vehicle. DW does not apply to damage occurring in Mexico.
When deciding whether or not to purchase LDW, you may wish to check with your insurance representative or credit card company to determine whether, in the event of damage to, or theft of, vehicle, you have coverage or protection for such damage or theft and the amount of your deductible or out-of-pocket risk.
*For rentals originating in California- LDW ranges between 16.99 USD and 500.00 USD per day depending on the type of vehicle rented.
Customers who reside in the United States, U.S. Territories, or Canada
Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver's license must be valid for the entire rental period.
Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions:
They also present an Active Military ID, and
They are in compliance with their military extension policy of the state which issued the license. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.
Customers travelling to the U.S. and Canada from other countries
It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. Digitallicenses are not accepted. The following practices are used to ensure the customer is presenting a facially valid license at the time of rental.
Customers traveling to the United States and Canada from another country must present the following:
Their home country driver’s license that is valid, unexpired and includes a photograph, and
If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license.
If the home country license is in a language other than English and the letters are not English (i.e.alphabetis not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required.
If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case the home country license must also be presented.
Customers may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification.
- In some US locations, customers not holding a US driver’s license may be asked to provide additional documentation. Examples of this may include a valid passport or, in certain states (AZ, CA, CO,NM, TX) a valid Mexican voter registration card and/or inbound and outbound travel documentation.
- In some Canadian locations, customers not holding a Canadian driver’s license may be asked to provide additional valid government-issued documentation. Examples of this may include a valid passport.
Photocopies of Driver’s Licenses are not accepted
“Learner’s Permits” are not accepted.
Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.
Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required.
Personal Effects Coverage (PEC) is offered at the time of rental for an additional daily charge. If accepted, the PEC contained in the policy insures the personal effects of the renter, additional drivers or any individual who is traveling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PEC is subject to the provisions, limitations and exclusions of the PEC policy underwritten by Empire Fire and Marine Insurance Company in the United States. The purchase of PEC is optional and not required to rent a car. The coverage provided by PEC may duplicate the renter's existing coverage. Alamo is not qualified to evaluate the adequacy of the renter's existing coverage; therefore, the renter should examine their personal insurance policies or other sources of coverage that may duplicate the coverage provided by PEC.
Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location.
RENTER REQUIREMENTS AND FORMS OF PAYMENT POLICIES
RENTER REQUIREMENTS POLICY
All renters and additional drivers must be 21 or older. All renters must have a valid driver’s license and a major credit card or debit card in their name. Individuals with learners’ or instructional permits are not eligible to rent. This is only a summary. For additional details, please reference the Driver’s License Information Policy.
The underage surcharge for drivers between the ages of 21 and 24 is $25 per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating up to 5 passengers.
At airport locations, debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary. The name and address shown on the renter’s driver’s license must match their current home address. Active duty military personnel are exempt from address requirements.
Other than the renter’s spouse or domestic partner, no other additional drivers are allowed.
If using a debit card for any amounts owed, the available funds in the account associated with Renter’s debit card will be reduced by those amounts. Additionally, Renter is responsible for any overdraft fees incurred.
Please read the Forms of Payment policy (see below) for additional details pertaining to the use of debit cards at this location.
At the time of rental, Renters without a ticketed return travel itinerary must provide evidence of a transferrable auto collision, comprehensive and liability policy for the following vehicle classes: Full Size Luxury Sedan, Premium Luxury Sedan, Midsize Sport Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Electric Luxury SUV, Limo Van, and Corvette.
FORMS OF PAYMENT POLICY
The following forms of payment are accepted for the rental.
The Estimated Total for the rental on the Review & Reserve screen and/or in the email reservation confirmation will be charged to the form of payment provided by Renter. If the rental as reserved is modified, the estimated total amount for the rental may change and would still be charged to the form of payment provided by Renter.
At the time of the rental, Renter will sign a rental contract (the “Contract”) which applies to the rental and includes a Rental Agreement Summary and the Additional Terms and Conditions.
To account for Renter potentially incurring additional amounts owed under the Contract, renters without a ticketed return travel itinerary will be required to provide a deposit of $300, or $850 for the following vehicles classes: Performance Sport, Full Size Luxury SUV, Electric Luxury SUV, Full Size Elite Electric Sedan, Midsize Sport Luxury Sedan, Full Size Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van, and Corvette.
Debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary.
Renter must use an above listed form of payment for the deposit amount. The deposit amount will not be available for use by Renter and/or refunded to Renter until after the vehicle has been returned.
If Renter incurs additional amounts owed under the Contract, those additional amounts may be deducted from Renter’s deposit amount, if applicable. If those additional amounts are not deducted from the deposit amount, if applicable, they will be charged to the form of payment provided by Renter at the time of rental unless Renter provides a different above listed form of payment to be charged.
If using a debit card for any of the above amounts, the available funds in the account associated with Renter’s debit card will be reduced by those amounts. Additionally, Renter is responsible for any overdraft fees incurred.
Money orders and prepaid cards are not acceptable forms of payment at the time of rental, including for the deposit amount, but may be used to pay any amounts due at the end of the rental after the vehicle has been returned. Cash is not accepted.
In addition to one of the above listed forms of payment, credit cards with sufficient available credit which are listed on Renter's Profile or Loyalty Account (Emerald Club, E Club, etc.) will be accepted as payment for all amounts owed under the Contract.
All amounts owed by Renter under the Contract will be submitted (a) as an authorization to be a hold against and ultimately charged to Renter’s credit card or debit card, or (b) to be charged to Renter’s debit card.
Please read the Renter Requirements portion of this policy (see above) for additional details pertaining to the use of debit cards and general rental requirements at this location.
Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Loss Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-367-6767.
Supplemental Liability Protection (SLP) is offered at the time of rental for an additional daily charge. If accepted, SLP provides the renter and authorized drivers with up to $300,000 combined single limit for third party liability claims. If the renter accepts SLP, National provides third party liability protection up to the applicable minimum financial responsibility limit and Zurich American Insurance Company provides excess third party liability insurance coverage from the applicable minimum financial responsibility limit to $300,000. This is a summary only. SLP is subject to the terms, conditions, provisions, limitations and exclusions in the supplemental rental liability insurance excess policy underwritten by Zurich American Insurance Company. The purchase of SLP is optional and not required to rent a car. The coverage provided by SLP may duplicate the renters existing coverage. National is not qualified to evaluate the adequacy of the renters existing coverage; therefore the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by SLP.
Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travelers to stop and pay cash at toll plazas.
The TollPass Program is offered in different ways, depending on where you rent. Visit the websites below for more information.
• Northeast US (including regions in the Midwest):
• Chicago Metropolitan Area:
• Golden Gate Bridge and Northern California Bay Area:
• Southern California:
• CO, FL, TX, NC, GA, WA, PR, and Ontario Canada:
• Louisville KY:
To view our entire coverage map, go to https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes.htmland click on Coverage Map.
TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental locations policies and/or offerings for toll products to determine availability of TollPass programs.
Is it cheaper to rent a car in advance or at the airport? ›
Outmaneuver Fees and Industry Quirks
For example, cars rented at the airport are almost always more expensive because of added taxes and fees. Rent at an off-airport location and you could save 20 percent or more.
Please return vehicle to 9559 Airport Blvd, San Antonio, TX 78216, consolidated rental return location for Enterprise, National and Alamo. Pull forward in the return area. Leave keys in the vehicle. Note mileage and fuel level.How early should I arrive at the San Antonio airport? ›
How far in advance should I arrive at the airport prior to my flight departure time? Passengers are advised to arrive at least 2 hours in advance for flights departing prior to 7:30 a.m. and 1 ½ hours in advance for flights departing after 7:30 a.m.What time of day is best to pick up a rental car? ›
Evenings are usually the best time to pick up a rental car. The morning rush of people trying to get a car has ended and things tend to be a bit quieter. Even though evenings are better than mornings (especially during the weekdays), it is important to note that the selection could be less than desirable.Is it better to pick up a rental car early or late? ›
Arriving a few minutes early at the counter is less of a problem than arriving late. Most rental companies will let you take the car early if it's available. As a general rule, leave 45 – 60 minutes between expected landing time and the car rental pick-up time.Can Uber pick up at TPA? ›
Top questions from riders
Do Uber driver-partners pick up at TPA? Yes. Tap here for a list of airports around the world where you can request a ride with Uber.
Yes, while there are some exceptions, your car insurance policy will also cover you while driving rental cars in the state of Texas. This includes liability, collision, comprehensive, and by default, full coverages, as full coverage is simply a combination of the three.What are you supposed to do before you return a rental car? ›
- Fill the Gas Tank. Before you return your vehicle, stop by the gas station and fill up the tank to the same mark it was when you drove off the lot. ...
- Remove Your Personal Items. ...
- Inspect for Damage. ...
- Schedule Your Rental with Ability Rent A Car.
|16 Minutes – 1 Hour||$3.00|
|1 – 2 Hours||$5.00|
|2 – 24 Hours||$8.00|
|1 Week (7 days)||$56.00|
After-Hours Rental Car Returns
A vehicle that is returned after hours will not be checked in until the next business day. If returning after hours when a branch is closed, the customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day.
How long does it take to get through SAT airport? ›
Current Average TSA Wait Time at SAT
This average wait time is based on the current time (Pacific Standard Time). Please expect to wait up to at least (3 mins) on average to go through security checkpoints at SAT.
|Current TSA Wait Time||3 minutes|
|Expected Average Wait Times|
|4 am - 5 am||6.1 minutes|
|5 am - 6 am||34.1 minutes|
|6 am - 7 am||17.1 minutes|
The simple answer is: Two hours for domestic flights, three hours for international flights. (More or less.) "The two-hour recommendation is fairly standard across the industry," says Heather Lissner, Phoenix Sky Harbor International Airport spokesperson.What time of day is cheapest to rent a car? ›
Make sure you get to the car rental agency early in the day. If you arrive before noon, there's a good chance you'll get a wider selection of vehicles at a better price. When you reserve a vehicle in advance, be sure to get there at the designated time.Is it OK to pick up a rental car late? ›
How late is okay for picking up a rental car? Every rental company has a 'grace period', which is how long they'll wait before marking a driver as a 'no show', and potentially giving the hire car to someone else. This period usually varies between 29 minutes and 2 hours.Is it better to book rental car directly? ›
If you book directly through your car rental agency's website, your loyalty program information will usually be added to your reservation if you are logged in when making the booking. For car rentals, you can often save a lot of money if you shop around.What is the earliest you can pick up a rental car? ›
The rental car company may not have a specific policy for early pick-ups, but most agencies try to have the vehicle available at least one hour prior to the reservation time. Obviously, this might be tighter in high-demand periods. Rental car companies plan their inventory around reservations.Does rental car return time matter? ›
If you return a vehicle late, the rental car company might not be able to serve the next customer, especially if you rented a specialty or rare vehicle. In that case, the rental car company would get stuck compensating the customer not served.Do you need insurance to rent a car? ›
If you use a credit card, you won't need proof of insurance, but you'll still need to purchase some level of insurance to rent the vehicle. There are several options for this. Rental company's car insurance: Car rental companies provide temporary car insurance that you can buy for the term of your rental.Which is cheaper Enterprise or Hertz? ›
Is Hertz cheaper than Enterprise? We ran multiple quote comparisons and by large, found Enterprise to be more expensive than Hertz. Prices differed from $70 to up $200 for both prepay and pay on pick-up options.
What is cheaper than a car rental? ›
- Ride-hailing. Depending on how much you need to drive around once you arrive at your destination, you may consider using a service like Uber or Lyft instead of renting a car. ...
- Borrow a Friend's or Family Member's Car. ...
- Rent an RV. ...
- Public Transportation. ...
- Zipcar. ...
- Turo. ...
- Avail. ...
The Enterprise named the best car rental car company in North America. The next three companies on the list—National, Alamo and Hertz also came in above the industry average.Why Uber can't pick up airport? ›
The reason for the strict rules is that taxi and limo drivers must have city licenses or permits and pay fees for each pickup. Airports are one of their most profitable locations, and they've fought hard in many cities to keep Uber and Lyft out by staging protests and lobbying city and state officials.How do I schedule a pickup with Uber? ›
- Reserve. Tap the Reserve icon in your updated Uber app. Reserve at least 30 minutes in advance.⁵
- Receive confirmation. Reference your reservation details in the app and review your assigned driver as your trip nears. ...
- Ride. Meet your driver outside within the wait time included in your reservation.
You are free to tip and drivers and delivery people are free to accept tips at any time. Giving cash directly to your driver-partner or delivery person is never an option. Where available, you may also tip through the app, on riders.uber.com and from your emailed trip receipt.Does AAA cover rental cars near Texas? ›
Yes, AAA covers rental cars during accidents. The rental car user should buy a separate car insurance policy to get coverage. On getting this policy, AAA gives many additional coverages like CDW and collision.What do you need to rent a car in Texas? ›
To be 25 years old (if you're under 25, you may be required to pay a young driver's fee, which varies by rental location) A valid driver's license with a photo. A photo ID (For example: a driver's license or passport) Credit or debit card (check the acceptable forms of payment at the location you're renting from)Do rental cars come with liability insurance in Texas? ›
In Texas, rental car insurance includes standard liability coverage, and you have the opportunity to purchase extra coverages like supplemental liability insurance, personal accident coverage and collision damage waivers.Is it worth it to rent car in advance? ›
Do car rental prices go up closer to the date? Actually, not always — and not often. The NerdWallet analysis — accounting for the booking time frame across multiple destinations and car rental brands — discovered that renting a car even three days before your reservation start date can yield significant savings.Is it cheaper to rent a car through airline? ›
Are airport rental cars more expensive? Turns out, it's about 26% more expensive to rent a car at the airport versus at its downtown counterpart. That's according to a NerdWallet analysis conducted in March of 360 rental car prices (including taxes and fees) across America's 20 largest airports.
Is it cheaper to rent a car longer or shorter? ›
In many cases, rental companies will provide a lower rate on a long-term rental compared to a short-term one, and they sometimes also offer unlimited mileage.How many days in advance should I rent a car? ›
Booking three to six months before you travel is usually ideal. Prices tend to be most competitive during this period. There isn't much benefit to booking further ahead. If anything, prices tend to be higher a year ahead.Is it OK to be late to pick up rental car? ›
How late is okay for picking up a rental car? Every rental company has a 'grace period', which is how long they'll wait before marking a driver as a 'no show', and potentially giving the hire car to someone else. This period usually varies between 29 minutes and 2 hours.Should I book rental car through airline? ›
Assuming you know the airport where you'll be arriving, it might actually be smarter to book your car rental before your flight. Car rental prices change a lot depending on the day of the week, time of year (prices soar around the holidays), type of cars available, and company demand.Is it better to rent a car or SUV? ›
SUVs have a lot more space, from the seating area all the way to the trunk. If you are traveling with a lot of luggage and passengers, or you are driving for long periods of time, SUVs are far more comfortable. Comes in both mid-size and full-size options.How much does a car rental cost? ›
On average a car hire in South Africa costs R4 342 per week (R620 per day).What is the easiest company to rent a car from? ›
Who is the easiest car rental company? Enterprise and Hertz offer the easiest and fastest way to rent a car. With exceptional customer service, special pick-up and drop-off lanes for members, as well as dedicated phone lines, the two companies have streamlined the rental process for customers.What is the best site to rent a car on? ›
- Book Directly Through the Car Rental Agency's Website.
- Your Credit Card May Provide an Insurance Policy. ...
- But Credit Cards May Not Cover Everything. ...
- Every Driver Counts — and Costs. ...
- Youth Drivers Cost Even More. ...
- Stick to the Paved Roads. ...
- Fill Up the Tank Before Returning the Vehicle. ...
- Avoid the Extra Airport Fee.
It doesn't matter if you have an impeccable driving record or if you have been driving for several years when you decide to rent a car. If you are under 25, it'll be more expensive, plain and simple. This is true in California as it is across the United States.
Is it cheaper to rent a car for a week rather than a few days? ›
Sometimes it's cheapest to rent for only the days you need the car, sometimes it's cheaper to rent for a week even if you only need a car for a few days. In other words, be sure to check both before you book—just make sure the rental car company won't charge a fee if you return the car early.